Terms of Service

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Welcome to Zone99. These Terms of Service ("Terms") govern your access to and use of our website, services, and digital solutions. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Services Overview

Zone99 provides professional web development, mobile application development, enterprise software solutions, e-commerce platforms, ERP systems, and AI integration services. Our services include but are not limited to:

  • Custom web and mobile application development

  • Enterprise Resource Planning (ERP) implementation

  • E-commerce platform development

  • AI and machine learning integrations

  • Software consulting and technical strategy

  • Ongoing maintenance and support

2. Client Responsibilities

When engaging our services, you agree to:

  • Provide accurate and complete project requirements and specifications

  • Supply necessary content, assets, and access credentials in a timely manner

  • Respond to communications and provide feedback within agreed timeframes

  • Ensure you have the legal right to use all materials provided to us

  • Make payments according to agreed terms and schedules

3. Project Agreements

All projects are governed by individual project agreements or statements of work that outline:

  • Scope of work and deliverables

  • Project timeline and milestones

  • Pricing and payment terms

  • Revision policies and change request procedures

  • Intellectual property ownership and licensing

These project-specific terms supplement these general Terms of Service.

4. Intellectual Property

Our Work: Upon full payment, you receive ownership of custom code, designs, and deliverables created specifically for your project, unless otherwise specified in the project agreement.

Pre-Existing Materials: Zone99 retains ownership of proprietary tools, frameworks, libraries, and methodologies developed independently. You receive a license to use these components within your project.

Third-Party Components: Some projects may incorporate open-source software or third-party tools subject to their respective licenses. We will disclose such usage and ensure compliance.

5. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement, including:

  • Business strategies and trade secrets

  • Technical specifications and source code

  • Financial information and pricing details

  • Unreleased product information

Confidentiality obligations survive the termination of any engagement.

6. Payment Terms

Payment terms are outlined in individual project agreements. General terms include:

  • Deposits may be required before project commencement

  • Milestone payments tied to project deliverables

  • Final payment due upon project completion and delivery

  • Late payments may incur interest charges and project suspension

7. Warranties & Disclaimers

Zone99 warrants that:

  • Services will be performed professionally and in accordance with industry standards

  • Deliverables will substantially conform to agreed specifications

  • We have the right to provide the services offered

We provide a reasonable warranty period for bug fixes on delivered work. However, we do not guarantee uninterrupted operation, compatibility with all systems, or results from third-party integrations beyond our control.

8. Limitation of Liability

To the maximum extent permitted by law, Zone99's total liability for any claims arising from our services shall not exceed the fees paid for the specific project in question. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or data loss.

9. Termination

Either party may terminate an engagement with written notice as specified in the project agreement. Upon termination:

  • Client pays for all work completed to date

  • Zone99 delivers all completed work and materials

  • Confidentiality obligations continue

10. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

  • Good faith negotiation between the parties

  • Mediation if negotiation is unsuccessful

  • Binding arbitration under the laws of the State of Delaware, USA

11. Website Use

When using our website, you agree not to:

  • Attempt to gain unauthorized access to our systems

  • Use automated tools to scrape or collect data

  • Transmit malicious code or interfere with website operation

  • Use the website for any unlawful purpose

12. Modifications

Zone99 reserves the right to modify these Terms at any time. Changes become effective upon posting to our website. Continued use of our services constitutes acceptance of modified Terms.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

14. Contact Information

For questions about these Terms of Service, please contact us:

Email: [email protected]
Phone: +1 (646) 918-5206
Address: Dover, Delaware 19904, United States