Fi Galaxy
All-in-one warranty administration software unifying claims, accounting, contracts, and communications at enterprise scale.
The Challenge
The warranty administration industry was trapped in "Software Sprawl" - using separate tools for claims, spreadsheets for commissions, legacy accounting systems, and email chains for communication. Data got lost between phases, legacy systems crashed under high volumes, and manual calculations led to payment errors.
Data silos between contracting and claims phases
Legacy systems failing at scale with high record volumes
Manual vendor payments causing errors and delays
External communication tools disconnected from data
The Solution
Fi Galaxy provides a unified ecosystem - a single source of truth replacing the fragmented workflow. End-to-end lifecycle management from claim initiation to cancellations, integrated accounting automation, internal chat for contextual collaboration, and architecture built to handle millions of records without breaking a sweat.
The Result
Zone99 transformed Fi Galaxy warranty administration from chaotic multi-tool management to streamlined business operations. The modern tech stack (Laravel, Angular, AWS) ensures 99.9% uptime and world-class security.
Single platform replacing 4+ fragmented tools
Automated payments for customers, vendors, and agents
Enterprise-scale capacity for millions of records
Real-time collaboration with contextual internal chat
